Privacy Policy

At Nous Creative, we respect your privacy and only collect and use personal
information where we have a reason to.

This privacy policy explains what information we collect, why we collect it, how we
use it and the rights you have over your personal information.

Nous Creative Ltd is an independent creative design agency based in Bourne, Lincolnshire.

For the purposes of UK data protection law, Nous Creative Ltd is the data controller responsible for the personal information we collect and use.

You can contact us at:
Nous Creative Ltd, 29 North Road, Bourne, Lincolnshire PE10 9AP

Email: us@nouscreative.co.uk
Telephone: 01780 669670

The information we collect depends on how you interact with us. If you contact us through our website

our contact form asks for:

• your name

• your email address

• your message

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When you submit the form, your enquiry is sent to us by email and a copy is also stored within the backend of our website. We use this information to respond to your enquiry and, where relevant, discuss how we might work together. We don't use information submitted through our contact form to automatically add you to a marketing database or mailing list.

As we get to know your business and work together, we may collect and use information including:

• your name

• your job title

• the organisation you work for

• your email address and telephone number

• correspondence between us

• notes and information relating to meetings, briefs, proposals and projects

• billing and payment information

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We only collect information that we reasonably need to communicate with you, provide our services and manage our relationship with you.

Our website is built and hosted using Wix. We also use Google Analytics to help us understand how people use our website. These services can provide us with information about how visitors find our website, which pages they visit and how they move around the site. We use this information to understand how our website is being used and where we can improve it. We don't use website analytics to identify individual visitors. Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly, while others, including analytics cookies, are optional. We use Wix's cookie consent tools to give you control over optional cookies. Analytics cookies will only be used after you have given your permission through our cookie settings. You can change or withdraw your choice through the cookie settings on our website.

Most of the personal information we hold is provided directly by you, for example when you:

• contact us through our website

• email or telephone us

• meet with us

• ask us for a proposal or quotation

• become a client and work with us on a project

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We may also obtain business contact information from publicly available sources where appropriate, for example company websites or professional platforms.

We use personal information to:

• respond to enquiries

• prepare proposals and quotations

• communicate with prospective clients and clients

• deliver and manage projects

• manage our ongoing client relationships

• process invoices and maintain appropriate business and financial records

• work with suppliers and specialist partners where necessary to deliver projects

• improve our website and understand how it is being used

• meet our legal and regulatory obligations

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We don't sell your personal information.

UK data protection law requires us to have a lawful reason for collecting and using personal information.

Depending on why we're using your information, we may rely on:

Legitimate interests – where it's reasonably necessary for us to operate our business, respond to enquiries, communicate with clients and prospective clients and manage our business relationships, provided those interests don't override your rights.

Contract – where we need to use your information to take steps before entering into a contract with you or to provide services we've agreed to deliver.

Legal obligation – where we're required to keep or use certain information to comply with the law, including appropriate financial and accounting records.

Consent – where you've specifically given us permission to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

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For analytics and other non-essential cookies or similar technologies, we ask for your consent where required.

We may occasionally use business contact information to keep in touch with clients, previous clients or other business contacts about Nous Creative and our services where we're permitted to do so.

Where consent is required, we'll ask for it before sending marketing communications.

You can ask us to stop sending you marketing communications at any time by contacting us or by using the unsubscribe option provided in the communication.

We don't sell your personal information or share it with other organisations for their own marketing purposes. We use trusted suppliers and service providers to help us operate our business, including website hosting, email, accounting and analytics providers. We also sometimes work with specialist suppliers and partners to deliver client projects, such as printers, developers or other creative and technical specialists. Where they need personal information to carry out work on your behalf, we'll only share the information they need for that purpose. We may also disclose information where we're required to do so by law.

Some of the technology and service providers we use, including Wix and Google, may process or store personal information outside the UK.

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Where personal information is transferred internationally, appropriate safeguards are used to protect it in accordance with UK data protection law.

We only keep personal information for as long as we have a reasonable business or legal reason to keep it. For enquiries and prospective clients, we may retain contact details and correspondence so that we have a record of our conversations and can pick things up again if you contact us in the future.

If you become a client, we may retain relevant contact details, correspondence and project information after a project has finished. This allows us to respond to future questions, provide artwork or project updates and support further work where required.

We keep financial and accounting information for the periods required by law.

Where we no longer have a reasonable business or legal reason to retain personal information, we'll delete it securely. Analytics information is retained in accordance with the retention settings of the analytics services we use.

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access or disclosure.

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Where third-party suppliers process personal information on our behalf, we expect them to have appropriate measures in place to protect that information.

UK data protection law gives you a number of rights over your personal information. Depending on the circumstances, these can include the right to:

• ask us for a copy of the personal information we hold about you

• ask us to correct information that's inaccurate or incomplete

• ask us to delete your personal information

• ask us to restrict how we use your information

• object to us using your information

• ask for your information to be transferred to you or another organisation in certain circumstances

• withdraw your consent where we're relying on consent to use your information

Some of these rights depend on the circumstances and the lawful basis we're relying on, so they won't necessarily apply in every situation. If you'd like to exercise any of these rights, please contact us at us@nouscreative.co.uk. We'll respond to requests without undue delay and normally within one month, as required by UK data protection law.

If you have any concerns about how we've used your personal information, please contact us at us@nouscreative.co.uk and we'll do our best to resolve them.

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You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Telephone: 0303 123 1113

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You can also find information about making a complaint on the ICO website.

We may update this privacy policy from time to time, particularly if the way we work, the services we use or the information we collect changes.

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The latest version will always be available on this page.